Frequently Asked Questions

What product information should I review before using VELO?

You should familiarize yourself with the information on the VELO product packaging and in these FAQs related to the VELO product(s) you are planning to use.

Who is VELO intended for?

For legal age adult tobacco consumers who have made the decision to use tobacco or other tobacco-derived nicotine products and are looking for an alternative, VELO offers another product option to consider.

VELO nicotine pouches are not intended for use by persons who are under legal age, pregnant, or breastfeeding. VELO nicotine pouches are also not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

Nicotine is an addictive chemical. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain. Keep VELO nicotine pouches out of the reach of children or pets.

Are VELO nicotine pouches considered tobacco products?

Yes. VELO nicotine pouches are tobacco products because they contain nicotine extracted from the tobacco plant. The Food and Drug Administration (FDA) has issued regulations deeming products that contain nicotine extracted from the tobacco plant to be tobacco products.

Does VELO contain nicotine?

Yes. VELO nicotine pouches contain nicotine extracted from the tobacco plant.

What is the level of nicotine in VELO nicotine pouches?

VELO nicotine pouches are sold in in two different nicotine strengths of approximately 2 milligrams or 4 milligrams of nicotine per pouch.

Do VELO nicotine pouches contain tobacco leaf and what do you mean by “tobacco-leaf free”?

The nicotine in VELO nicotine pouches is extracted from the tobacco plant. VELO contains no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant.

Does the government require VELO nicotine pouches to carry a health warning?

Yes. FDA regulations require all tobacco products (including VELO since it contains nicotine derived from the tobacco plant) to carry the following warning on package labels and advertising: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

How does the amount of nicotine in a VELO nicotine pouch compare to a cigarette?

VELO nicotine pouches contain approximately 2 milligrams or 4 milligrams of nicotine per pouch, depending on the product. We do not make any nicotine comparisons between VELO and cigarettes.

Are VELO nicotine pouches safer than cigarettes?

Nicotine is an addictive chemical. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain. The FDA has not determined that VELO nicotine pouches present less health risk than another. We are making no health, reduced-harm, or cessation claims in the packaging or advertising of VELO nicotine pouches. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

VELO package labels and advertising carry the following FDA-required warning: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

Will VELO nicotine pouches help me quit smoking?

VELO nicotine pouches are not intended to be used as a smoking cessation aid. We are making no health, reduced-harm, or cessation claims in the packaging or advertising of VELO nicotine pouches.

What is VELO?

VELO is a tobacco-derived nicotine product that comes in the form of nicotine containing pouches.

What flavors are available?

VELO nicotine pouches are available in two flavors: Mint and Citrus.

What do these flavors taste like?

Mint: A refreshing and cooling mint flavor experience.

Citrus: A crisp and flavorful citrus taste experience.

How are VELO nicotine pouches packaged?

Each package of VELO contains fifteen (15) nicotine pouches. VELO nicotine pouches are sold in two different nicotine strengths of approximately 2 milligrams or 4 milligrams of nicotine per pouch. VELO nicotine pouches are for adult tobacco consumers only and should always be kept out of reach of children and pets.

Why is the VELO packaging difficult to open?

VELO nicotine pouches are for adult tobacco consumers only and should always be kept out of reach of children and pets.

Where is VELO made?

VELO nicotine pouches are manufactured in Winston-Salem, N.C.

What ingredients are in VELO?

VELO nicotine pouches contain nicotine derived from the tobacco plant, microcrystalline cellulose, water, salt, sucralose, citric acid, and artificial flavor.

Where can I buy VELO?

VELO is available for purchase in select stores to adult tobacco consumers who are of legal purchasing age or older. Please visit our store locator for the store nearest you. VELO nicotine pouches are not be available in the state of California at this time.

Is VELO a dip?

No. Moist tobacco products, or dip, use a fermentation process and include tobacco leaf. Moist tobacco products also require spitting. VELO contains no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant.

Is VELO SNUS?

No. SNUS tobacco products use a pasteurization process and include tobacco leaf. Both SNUS and VELO are spit-free; however, VELO contains no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant.

How do I use VELO?

Place one VELO nicotine pouch in your mouth at a time. Place the VELO pouch between your gum and lip. Let it moisten. VELO can take a few minutes to activate. After enjoying VELO, properly discard of the pouch. VELO nicotine pouches are not intended to be swallowed in whole or in part during use.

What should I expect when using VELO?

As the VELO nicotine pouch moistens, you may feel a heat or tingling sensation in your mouth or throat. This is part of the experience.

Why do I feel a heat or tingling sensation when I use VELO nicotine pouches?

The heat or tingling sensation you may feel in your mouth or throat is part of the experience you get from VELO nicotine pouches.

How long do I keep a VELO nicotine pouches in my mouth?

You can keep a VELO nicotine pouch in your mouth for up to 30 minutes. VELO nicotine pouches are not intended to be swallowed in whole or in part. The length of enjoyment will vary depending on your preferences and manner of use. Discontinue use of VELO if you feel nauseous.

Can I use more than one VELO nicotine pouch at a time?

VELO nicotine pouches are intended to be used only one at a time.

What happens if I accidentally swallow a VELO nicotine pouch?

VELO nicotine pouches are not intended to be swallowed in whole or part.

If you accidentally swallow one or more nicotine pouches in a short period of time, you might experience some mild discomfort or nausea. If you feel more than mild discomfort, we recommend seeking out medical attention from your doctor.

Do you have a toll-free number I can call to speak with a phone agent?

Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.  Please call 1-866-255-1780 and we will be glad to assist you.

What is a User Name?

Your Username is your unique credential used to log in to the website.  Your Username must be a valid Email address.

Can I access the site on my smartphone/tablet?

Yes, the Velo website can be viewed on your mobile devices.

What are the site requirements to view this site?

You can find our site requirements at http://login.velo.com/FooterLinks/SiteRequirements.

Does RJR Vapor Co., LLC give or sell my name or other personal information to other companies?

You can find our Privacy Policy at http://login.velo.com/FooterLinks/PrivacyPolicy.

What are cookies?

Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits. To learn more about cookies, please visit http://login.velo.com/FooterLinks/PrivacyPolicy.

How do I enable cookies on my browser?

For further instructions on how to change your cookies settings, please use your browser’s HELP documentation.